EXPERIENCE
Starwood Hotels & Resorts - W Verbier
Director of Marketing & Communications
Verbier, Switzerland 2013 to 2015
PROJECT: Launch of the first international hotel chain in Verbier. First alpine destination for Starwood’s sub brand - W Hotels. Mixed-use luxury hotel product including 123 rooms + suites .Hotel outlets include; spa, 5 x F&B concepts, conference and meeting facilities. Over 20.5 M generated in 1.3 years.
- Positioned hotel in the local and international markets with a strong focus on demand generation, luxury brand alignment, guest experiences and loyalty
Lead the hotel positioning strategy with specific emphasis on target audience, competitive differentiation, value proposition communication & activation
Collaborated with Global Public Relations team to generate over 82 million press impressions for W Verbier in 2014
Worked with internal and external resources to define clear positioning for each venue in relation to the overall hotel positioning
Developed & implemented local marketing activities (including event strategy) aiming to engage with locals and increased capture ratio from in-house guests
Developed and delivered annual and quarterly marketing plans and budgets in line with the hotel strategic priorities and revenue target by market segments
Planned and executed content creation as well as briefings to creative agencies (including copy writing, photo/video shootings). Ensured delivery in adherence with brand guidelines and hotel positioning
Liaised with property and Regional / Country Digital Field Marketing teams to deliver multi-lingual tactical marketing campaigns in all segments
Pro-actively identified relevant marketing partners for the hotel and managed these relationships profitably to raise hotel awareness, drive demand, deepen loyalty and enrich the brand experience
Drove loyalty Marketing: Focused on increasing engagement with SPG Members through the organization of events, and enhancing guest experiences with Elite Members on property
Supported sales team with the creation of marketing collateral and tactical promotions associated with the key market segments (E.g. Groups, Weddings, Suites)
Developed Social Media strategy in line with the brand positioning and hotels stories. Specific focus on online reputation management and ongoing guest engagement
Aerium Atlas - Jawhar Residences
Marketing Advisor - 2010 to 201
Geneva, Switzerland 2010 to 201
www.jawharresidences.com
PROJECT: Launch of the first international hotel chain in Verbier. First alpine destination for Starwood’s sub brand - W Hotels. Mixed-use luxury hotel product including 123 rooms + suites .Hotel outlets include; spa, 5 x F&B concepts, conference and meeting facilities. Over 20.5 M generated in 1.3 years.
Analyzed and reported market intelligence and developed reporting needs to drive segment goals
Engaged PR firm (Cohn & Wolfe and affiliates) ensured relationship management as well as alignment of PR activities with strategic plan
Created database parameters, best practises and reporting modalities, provided relevant recommendations, determined external communication while maximizing database capabilities within campaign deadlines
Executed communication plan in conjunction with the sales team
Developed and implemented client care program
Managed database through ‘Maximiser’ sales software and client outreach program
Colliers International - Radisson BLU
Dubrovnik,
Marketing Operations Advisor
www.dubrovniksungardens.com
PROJECT: Mixed-Use hotel/residences. 207 luxury resort residences, price range €170k to €750k €4,500/sqm. Gross sales value €80M
- Collaborated with the Owner Group (Jupiter Adria Ltd.), General Manager (Radisson BLU) and all relevant stakeholders to ensure vision and execution for marketing and sales strategy
Manage all marketing channels and communications for the Residences in collaboration with the Radisson branding guidelines hotel Executive teams
Collaborated with divisional PR firms, managed and hosted press visits, press trips
Sourced, hired, trained and managed local Marketing and support team of two employees
Developed, implemented and managed on-sight marketing initiatives (photos shoots, events, client experience etc..) with local team and stakeholders
Ongoing collaboration with Sales Director, Executive Director, sales and support teams to ensure sales targets and campaign goals
SPILL marketing
Vancouver, Canada 2008 to 2010
Owner
- Executed multimedia marketing and sales campaigns for clients in various industries including; renewable energy, public sector not-for-profit, spa & wellness, construction and fashion retail
Developed and implemented strategies for increasing market share and market awareness
Created, managed and leveraged effective social media portfolios and produced print and e-media collateral
KOR Group - Raffles Residences
Manila,
Project Marketing Manager
www.raffles.com/makati
PROJECT: Launch of the first international hotel chain in Verbier. First alpine destination for Starwood’s sub brand - W Hotels. Mixed-use luxury hotel product including 123 rooms + suites .Hotel outlets include; spa, 5 x F&B concepts, conference and meeting facilities. Over 20.5 M generated in 1.3 years.
- Designed and managed simultaneous high-profile events in international locations resulting in target market lead generation for the Raffles Residences, Manila
Managed multi-currency budgets totalling $4M USD and reconciliation and ensured on-time and on-budget project deliverables
Ensured on-time and on-budget project deliverables
Maintain, manage and update all collateral assets, production and distribution
Onsite brand ambassador
Created global partnerships with vendors in North America, United Arab Emirates and Asia to ensure uninterrupted delivery schedules and ensured brand exposure through strategic mediums
S&P Destination Properties Inc. - Ritz-Carlton
Maui, USA 2007
Project Marketing Specialist
PROJECT: Mixed-Use hotel/residences. 107 luxury resort residences. Gross sales revenue $177M USD sold via launch sales
- Developed and managed the execution of an international sales and marketing strategy which resulted in over 3000 leads generated in 10 months
Managed key Stakeholder relations
Created proposals, project briefs, critical paths and status reports
Designed and managed numerous special events involving high profile and celebrity guests
Analyzed marketing statistics and revenue reporting resulting in over $900,000 in savings
Developed and executed simultaneous marketing campaigns in/for both North American and Japan
Managed, reconciled and cash flowed marketing budgets totalling $2.5 million
S&P Destination Properties - TRUMP Ocean Resort
Baja, Mexico 2006 to 2007
Project Marketing Coordinator
PROJECT: Mixed-Use hotel/residences. 255 luxury resort residences, price range $350k to $1.5M USD. Gross sales revenue $176M USD sold via launch sales
Created and ensured consistent representation of TRUMP Organization brand collateral
Responsible for all event staff coordination and supplier relations /negotiations
Managed media plan including all print, electronic and supporting media
Ensured all event promotions and daily customer relations
Coordinated all marketing operations for the Real Estate Preview Centre
S&P Destination Properties
Vancouver, Canada 2004 to 2006
Business Operations Coordinator
Established foreign incorporation of Mexican Subsidiary as well as Federal and State licensing and Brokerage in California, Washington, Colorado and Hawaii
Designed and developed immigration processes for compliance of international employee transfers
Successfully secured business immigration for 20 Canadian Property Specialists
Drafted and maintained 22 categories of corporate contracts; Exclusive Listing and Marketing, Employment, Independent Contractor and third party contracts
Playground, a Division of Intrawest
Vancouver, Canada 2003 to 2005
Legal Assistant
- Developed strategy and produced relevant research summaries for establishing a corporation in Switzerland and France in conjunction with Director of Legal Affairs
Initiated and maintained international business and legal contacts
Analyzed and synthesized Canadian and European Federal/Provincial/Cantonal Privacy Legislation and developed a corporate compliance and data protection policy